Frequently Asked Questions

We can provide consultations via video call or phone call. To make a booking for a video or phone consultation, feel free to use our confidential online booking page. Medicare rebates are currently available for telehealth (video/phone) sessions.

If you are covered for consultations under DVA, you will still need to see your GP for a referral. This needs to be done before coming to your first consultation. A referral for psychological services is valid for 12months and can be renewed after this period.

Every psychologist is bound by the Code of Ethics of the Australian Psychological Society. A core part of the Code of Ethics is Confidentiality. All psychologists are bound to safeguard the confidentiality of any information gathered during their provision of psychological services. They will take every reasonable step to ensure that what you discuss is kept confidential.

There are only three circumstances where a psychologist can disclose confidential information. These are:

1. With consent from you, the client, or someone with legal authority to act on your behalf.
2. Where the psychologist has a legal obligation to do so.
3. If there is a risk of harm to yourself or others.

Additional information on confidentiality or the Code of Ethics can be found here. Our psychologists will always discuss confidentiality with you, and they will take every step to protect your information within these limits.

Redman & Gall Psychologists do NOT provide reports required for court.

A Clinical Psychologist specialises in the Assessment, Diagnosis, and Treatment of Mental Health Issues. They have generally received extensive University Training for at least six years, followed by a Registrar Program.

Psychiatrists are Medical Doctors that specialise in Psychiatry. They can prescribe medication to assist with Mental Health Conditions. They are highly skilled at managing mental health medication. Clinical Psychologists DO NOT prescribe medications. Psychiatrists and Clinical Psychologists often work together to support people with more complex Mental Health Conditions.

The first session involves gathering as much information as to understand what is going on for you. It also helps to establish appropriate goals for Therapy. The information collected focuses on the problems you want to work on. Generally, Therapy does not begin until the following session.

Therapy generally begins in the second session. In these sessions, we start targeting the agreed goals for your therapy. Therapy will include the development of coping strategies to work on the challenges you are facing. As further information is gathered over time, the understanding of the contributing factors may change and can be incorporated into the Therapy goals. As therapy comes to an end, it is essential to attend a closure session. In this session, your psychologist will work with you to develop a plan to minimise Relapse.

It will depend on the nature and complexity of your challenges. Some people can respond quickly within a few sessions. Whereas for some conditions, extended therapy is required. At present, a Mental Health Care Plan entitles you to TEN sessions per calendar year. During COVID, the government introduced additional TEN sessions per calendar year. Once these are exhausted, you can continue with your sessions privately (without a rebate).